For the second year in a row, Blink Finance has been awarded a Gold Trusted Service Award by Feefo.
In 2018 we did it and now to kick off 2019, we’ve done it again!
This award recognises companies that consistently receive an average 5 star review rating from their clients. These reviews of Blink Finance are collected by Feefo, a third party provider, to ensure they are unbiased and 100% authentic.
It’s great to be able to say that we’re Feefo trusted. But it’s even better to say that we’re trusted by our clients. It really is the biggest compliment we can receive so we would like to say a huge thank you, to all our customers who gave us this rating.
What’s the award criteria?
To receive a Feefo Trusted Service 2019 award, a business must have collected at least 50 reviews between January 1st 2018 and December 31st 2018, and achieved a Feefo service rating of between 4.0 and 4.4. However, Blink Finance did one better. To achieve our coveted Gold Trusted Service 2019 award, a business must have achieved an average Feefo service rating of at least 4.5.
And we didn’t just get 50 reviews with an average rating of at least 4.5. Over a 12 month period, 159 Blink Finance customers chose to leave a review and our average rating is 4.6.
Here’s just 3 of our favourite client reviews from the past 12 months:
“Highly communicative, fast and smooth process – Shaun was fantastic Super smooth process and perfect outcome. Communication was constant and clear. Highly recommend Shaun to many Thanks again”
“Fantastic Experience! Was an easy process, fast response, Matt kept me in the loop the entire process, fantastic customer service & highly recommend them. Thankyou Matt for going above & beyond to meet our needs”
“ Great Customer Service! – Very easy to talk to. Helped me understand everything as its my first time doing finance. very friendly staff. I will be recommending them to all my friends and family.”
Why do we ask for reviews via Feefo?
At Blink Finance we pride ourselves on being different to other finance brokers. This is due to our high level of customer support and care. No two finance applications are the same, so we don’t treat them that way. We take the time to get to know our clients and are there for them at every stage during the loan process. We advocate on our clients’ behalf and don’t stop working until we get them the best approval for their purchase goals.
Whilst we do our best, we are always looking to improve. This is why when a loan settles, we use a third party such as Feefo, to request feedback from our clients. What did we do well? What could we have improved on? What star rating would our clients give us?
At Blink we truly care about our clients and listen to what they have to say.
How to experience the Blink Finance Gold Trusted Service difference.
Our Queensland based team works from a Gold Coast office and service Australia wide.
If you would like to experience the Blink difference, it’s easy to get started! Simply apply online and then we will give you a call to get started.
Our business hours are Monday to Friday 8.30am to 5.00pm and Saturday 9.00am to 1.00pm QLD time.